Last updated: October 2025
At Silvi, accessible from www.thesilvi.co.in, we value your trust and respect your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, make an inquiry, or shop with us.
1. Information We Collect
We collect the following types of information to serve you better:
- Personal Information: Your name, email address, phone number, and shipping address provided when you contact us, fill out forms, or make a purchase.
- Non-Personal Information: Browser type, device information, pages visited, and time spent on our site — collected through cookies and analytics tools to improve our website experience.
- Payment Information: When you make a purchase, payment details are processed securely through our trusted payment partners. We do not store or have access to your credit/debit card details.
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders.
- Respond to your inquiries or requests.
- Improve our website, products, and customer experience.
- Send order updates, offers, or newsletters (only if you’ve opted in).
- Ensure website security and prevent fraudulent activity.
3. Data Security
Your information is safe with us. We use secure server technology and encryption to protect your data from unauthorized access, alteration, or disclosure. However, no online platform can guarantee absolute security, and we encourage you to protect your login details and devices.
4. Cookies
Our website uses cookies to enhance browsing experience. Cookies help us understand user preferences, remember login sessions, and improve overall functionality. You can choose to disable cookies through your browser settings, but some features of the site may not function properly.
5. Third-Party Links
Our site may contain links to other websites. Please note that Silvi is not responsible for the privacy practices of such external sites. We encourage you to read their privacy policies before sharing any personal information.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at info@thesilvi.co.in.
7. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Please review this policy regularly to stay informed.
By using our website, you agree to our Privacy Policy and consent to the collection and use of information as described above.